Articles, Guest Blogger

Stop Screening Candidates: What Recruiters Can Learn from Designers

Or, “the 1970s called and it wants its recruiting process back!”

One of the key components of leading a successful organization is finding, hiring, and developing the highest quality people. If you have an average hiring process, you are going to hire average people. That means that sometimes you are going to get a rock star, sometimes you are going to get a dud, but most of the time you are going to get middle-of-the-road performers. It is hard to become a World Class organization that way.

While researching ways to recruit and hire better in the 21st Century, I came across Vervoe, a blog that is dedicated to helping companies hire better talent through the use of Artificial Intelligence. By using AI-powered skill testing to identify top performers, Vervoe has changed the way many companies identify talent.

When I think about how most organizations (including mine) screen candidates, I feel like we haven’t progressed much in the last century or so. Guest Blogger, Omar Molad, explains how one company is using modern tools to solve a widespread problem.

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Chicken Metrics: Driving Your Organization the Wrong Way

About fifteen years ago I had the privilege to sit in on an executive leadership training session for a major corporation. During this session, corporate leaders discussed various issues their company was having. Most of these discussions centered on stories; anecdotes that represented issues the company faced. One story in particular stuck with me…

A well-known fried chicken chain restaurant was being inspected by their corporate efficiency team. The goal was to improve operations at all of their outlets in order to maximize profits. This seems reasonable as making money is usually the goal of such places.

The corporate team brought with them hundreds of metrics designed to identify and minimize all the little inefficiencies that creep into such operations and nibble away at profit. The local store in question was doing pretty well. They were “green” on most of the major metrics and had very few “red” ratings. One of these red categories, though, was costing them quite a bit: they were throwing out too much chicken. Health codes, of course, limit how long chicken can sit on the rack before it loses its serviceability and must be disposed of.

This local store was leading the region in thrown out chicken, an obvious hit to the bottom line. Something must be done! The corporate inspectors chided the local manager and left him with instructions to fix that metric. They would be back in 60 days to check on him. Continue reading

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Urban Legends, Myths, and the Irrational Tendency to Ignore Facts

“It ain’t what you don’t know that gets you into trouble. It’s what you know for sure that just ain’t so.” – Mark Twain

A few months ago I attended a High School soccer match downtown which was scheduled to end just in time to get the spectators (who were largely from the suburbs) out into afternoon traffic. As the game wound down the usual debate began amongst the local traffic experts sitting in the stands about how to make the 25 mile drive back to our home town. “Take I-40 straight to 67 then go on up,” says one. “You’ll be stuck for an hour that way. Better to go through town and up I-30,” retorts another expert. “I never go that way at this time of day! It’s sure to be backed up,” says a third. I watched in fascination as these guys speculated as to the likelihood of traffic delays and the usual traffic patterns. No consensus was found and I was interested as to whether this was going to turn into a live experiment after the game.

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